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FAQs about Forex trading

Here you will find answers to some of the questions we get asked most often. If you can’t find what you are looking for, feel free to get in touch with us. We will be glad to help clear things up for you.


myAlpari is your secure personal area on our site where you can manage your Alpari accounts. In this section you can find out how to register for myAlpari, why you should register, how to change your passwords and more.

Fund transfers

Here you will find information about transferring funds to and from your Alpari accounts. You can learn which deposit and withdrawal options we offer, how to transfer funds via bank wire transfer, the documents required for different transfer methods and more.

Trading terms for Forex, metals and CFDs

Here you can learn the intricacies of trading Forex (e.g. what a pip is, how leverage works, how to calculate required margin and how swaps work) and Fix-Contracts (e.g. selling before expiry and how much money you get back on losing trades).

Cryptocurrency trading

A relatively new trading instrument that everyone has heard of, yet doesn't necessarily fully understand how it works. Here, we've compiled answers to some of the most frequently asked questions about cryptocurrencies, and about bitcoin in particular.

Trading platforms

Here you will find information about MetaTrader 4 and MetaTrader 5 (e.g. which IP address to use, what information can be found in trading reports and what different error messages in the platform mean) as well as Fix-ContractsTrader (e.g. how to enter an investment amount manually and whether you can change your payout or protection level manually).

PAMM Accounts

This section is for PAMM managers and investors. Here you will find answers to the most frequently asked questions about PAMM Accounts.

PAMM Portfolios and the Portfolio Builder

This section provides information about our ready-made PAMM Portfolios (e.g. what types of investment strategies we offer and how to invest and withdraw funds) as well as our custom portfolio builder (e.g. how to add accounts to a custom portfolio and how the minimum investment level is determined).

Trading terms for Fix-Contracts

Useful information for those who work with Fix-Contracts. Learn more about making trades, payout, the opportunity to receive additional bonuses and other information which will make your work more efficient.

The Alpari Cashback program

Detailed answers to the most frequently asked questions about the Alpari Cashback Program. Find out about the registration process, how to collect points and exchange them for discounts plus all the other aspects of the program.

Trading contests

Here you will find answers to some of the questions we get most often from contestants in our trading contests. You can find out why you are not showing up in the rankings, how to reenter contests, how to claim prizes and more.

Capital account

Find out how to take advantage of our free service for trading using a Structured Product as secured funding. The amount you receive can be used for trading Forex or the funds can be invested in PAMM Accounts.

Structured products

In this section you can learn more about the terminology of structured products ("product maturity", "participation rate", "capital protection", etc.) and about how these products work (e.g. how to purchase a product, how requests work and how to sell a product).

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