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Changes in working hours over the New Year holidays

28 December 2021 17:06

Dear clients,

We would like to congratulate you on the upcoming celebrations and draw your attention to changes in the working hours of our departments:

Department 31.12.2021  03.01.2022 04.01.–06.01.2022 07.01.2022
Customer Support 00:00–17:00 09:00–00:00 usual schedule usual schedule
Payments processing (Withdrawals)1 usual schedule usual schedule usual schedule usual schedule
Partner Program closed closed closed closed
Personal Manager Service closed daily duty daily duty closed

Timezone is GMT+3.

On December 30, 2021, all of the listed departments operate as usual.

Starting January 4, 2022 Customer Support will resume business as usual. The Partner Program Department and the Personal Manager Service will resume work on January 10, 2022.

If you have any questions, please don't hesitate to contact our customer support team. You can reach us on WhatsApp, Telegram, Facebook Messenger, via our Live Chat service, by email at [email protected], or by phone on +44 8449 869559.

Yours respectfully,


1. Client bank payments made via Ameriabank will be processed until December 30, 2021 inclusive. Furthermore, the bank will be closed until 03.01.2022 with an aditional break for the day off on 06.01.2022. Client payments through Sberbank Kazakhstan will be made through December 31, 2021 inclusive. Furthermore, the bank will be closed until 03.01.2021.

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