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Why do I keep seeing the message "Invalid account" in MetaTrader 4 / MetaTrader 5?

Here are some possible reasons:

  • The login you entered is not correct.
    MetaTrader logins contain numbers only. Your login should have been sent to your registered email address following registration.
  • The password you entered is not correct.
    Your MetaTrader password should be at least eight characters in length and contain numbers as well as upper and lower-case letters of the Latin alphabet. It is case-sensitive. To avoid making any mistakes, you can simply copy and paste the password from the email you were sent following registration.
  • You didn't select the correct server.

    Make sure that you choose the server that corresponds to the range of numbers that your account falls in.
    If you downloaded the MetaTrader 4 or MetaTrader 5 platform from a different site, your server will not appear in the list. In this case you need to download the latest version of MetaTrader 4 or MetaTrader 5 from our site. You may also simply manually enter the IP address of the server you need.

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    Data can not be shown.
  • The account no longer exists.
    Live accounts will be deleted if they have not been activated within 30 days of being opened. To activate a live account, you will need to meet the minimum deposit requirement for your account type. MetaTrader 4 and MetaTrader 5 demo accounts will expire if they have not been logged into for 14 days.

Note:

Alpari reserves the right to activate a client's trading account regardless of the amount of money on the account.

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