Each time you log in to the system, you will need to enter your MT4 login and password and choose a server. Over the years, Alpari servers have proven to be extremely reliable and rarely crash.
If you are having problems connecting to the server, we recommend calling Alpari's technical support team on +44 8449 869559. In some cases, it may be possible to fix connectivity problems manually using network commands.
If you have Windows on your computer, you can follow the steps below to troubleshoot your connectivity issues and determine the exact nature of the problem:
The "Tracert" command sends out a signal, then traces its path until a break in network communication is discovered. In the command prompt window, enter "tracert" (without quotes) followed by a single space and your IP server address (e.g. tracert 22.214.171.124) and press "Enter". After entering this command, a table will appear with the results. Each line in the table will show a different point in the route of the signal on the way to the destination server, starting with your gateway server.
The "Telnet" command allows you to find out if it is possible to connect to a remote server using network port 443. In the command prompt window, enter "telnet" (without quotes), followed by a space, followed by your IP server address, followed by "443" (without quotes). For example: "telnet 126.96.36.199 443". Press "Enter". You will see either an empty screen with a blinking cursor or the following message: "Connecting 188.8.131.52...Unable to connect this host to the port 443: Connection failed".
When entering network commands, use the IP address you wish to check (list of server IP addresses). If you experience any difficulties, don't hesitate to give our technical support team a call.
If needed, you can send our technical support team the results by pasting them into any text document. To do this, right-click anywhere in the command prompt window, choose "Select all" and press "Enter". Open any any text editor (Notepad, Wordpad, etc.) and press "Ctrl+V" to paste the selected text.
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