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Why do I see "No Connection" when I try to connect to MetaTrader 4 / MetaTrader 5?

Here are some possible reasons:

  • You have no internet connection.
  • You use a proxy server or local network to connect to the internet and port 443 is blocked.

    If this is the case, you will need to ask your system administrator for the proxy server address and the port used to connect the internet. Enter this information into the MetaTrader settings.

    • Go to the "Tools" menu and select "Options" — "Server". Check "Enable proxy server" and click "Proxy..."
    • Enter the proxy server address and port, followed by your MetaTrader login and password.
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  • Your computer's firewall program or antivirus software is blocking port 443.

    If this is the case, you will need to add MetaTrader to your list of safe programs (exceptions).

  • You have an outdated version of MetaTrader.

    You can find out which version of MetaTrader 4 or MetaTrader 5 you are running by selecting "About" from the "Help" menu. If you are running an older version of MetaTrader, you can first try entering one of our new IP addresses. If this doesn't work, you can download the latest version of MT4 or MT5 in myAlpari, installing the new version over the old version.

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