It's our 19th anniversary!

Why do I keep seeing the message "Invalid account" in MetaTrader 4 / MetaTrader 5?

Here are some possible reasons:

  • The login you entered is not correct.
    MetaTrader logins contain numbers only. Your login should have been sent to your registered email address following registration.
  • The password you entered is not correct.
    Your MetaTrader password should be at least eight characters in length and contain numbers as well as upper and lower-case letters of the Latin alphabet. It is case-sensitive. To avoid making any mistakes, you can simply copy and paste the password from the email you were sent following registration.
  • You didn't select the correct server.

    Make sure that you choose the server that corresponds to the range of numbers that your account falls in.
    If you downloaded the MetaTrader 4 or MetaTrader 5 platform from a different site, your server will not appear in the list. In this case you need to download the latest version of MetaTrader 4 or MetaTrader 5 from our site. You may also simply manually enter the IP address of the server you need.

    Data cannot be shown.
  • The account no longer exists.
    Live accounts will be deleted if they have not been activated within 30 days of being opened. To activate a live account, you will need to meet the minimum deposit requirement for your account type. MetaTrader 4 and MetaTrader 5 demo accounts will expire if they have not been logged into for 14 days (through the trading platform). Opening or closing positions by accessing the server does not count as logging in.


Alpari reserves the right to activate a client's trading account regardless of the amount of money on the account.

Did you find the information you were looking for?

More Frequently Asked Questions about Trading platforms:

Back to top