Why did a bar/candle disappear from my chart?

This usually happens when you lose your internet connection. When this happens, you should try refreshing the chart by right-clicking on the chart and selecting "Refresh." This should load the missing data.

If the missing bars still do not show up on the chart:

  • Select "File" from the menu bar of the trading terminal.
  • From the drop-down-list, select "Open Data Folder".
  • From the file that opens, click the "History" folder.
  • Go to the folder whose name matches the server used for your account (for a live standard.mt4 account, this will be one of the following names depending on the server name:"Alpari-Standard1", "Alpari-Standard2" or "Alpari-Standard3").
  • In this folder, delete the files with the name of the instruments where the candles aren't appearing.

In MetaTrader 5 you need to:

  • Select File in the trading platform.
  • From the drop-down-list, select "Open Data Folder".
  • From the file that opens, click the "Bases" folder.
  • Go to the folder whose name matches the server used for your account.
  • From the file that opens, click the "History" folder.
  • In this folder, delete the files with the name of the instruments where the candles aren't appearing.

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