It's our 19th anniversary!

The Survey Results for Alpari Clients Are Ready

Publication Date: December 26, 2013

Dear Clients,

As you may know, starting in December we undertook a large scale survey amongst our client base in Russia and CIS. More than 3,000 clients, randomly selected, responded to our survey.

On the whole, Alpari clients rated the company’s services extremely highly with good or excellent marks being received for 77% to 91% of our questions. The site functionality and myAlpari garnered the best results, with 99% of you registering a positive response. The highest mark in the survey, “excellent”, was given 52% of the time in regards to the ease of making deposits to your account.

It is worth noting that only a very small number of respondents showed any dissatisfaction with the service, with 4% requesting a faster turnaround for withdrawal requests and 2% seeking improvements from our client support team.

In summary, 96.7% of our clients would be happy to recommend Alpari to their friends or acquaintances. This result confirms to us that we are running the service along the correct lines.

We wish to sincerely thank everyone who contributed their valuable opinions to us. Alpari will continue to improve our services to you, and will be preparing another survey in the near future to continue to receive your feedback.

Best Regards,
Alpari

Category: Other

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